UAE · Hospitality / Operations
OHG
“Every Monday, the operations team spent the morning building the reports that should have been ready on Friday.”
Eliminated 40+ manual Excel reports across properties, procurement, and HR — replaced with a live Power BI platform delivering real-time executive visibility in 6 weeks.
Key Results
40+
Reports eliminated
All replaced by live dashboards
6 wks
Delivery timeline
Dashboard live from kickoff
5
Systems unified
Single semantic model
4 hrs
Data refresh cycle
Was 2–3 days manual
Tech Stack
The Situation
OHG is a multi-property hospitality group operating across the UAE. Like most hospitality operations, the business generates data at every touchpoint — reservations, procurement, F&B, HR, property maintenance — but that data lived in separate systems that never talked to each other. The reporting process was entirely manual: someone would extract data from each system, paste it into Excel, format it, and email the output to leadership. By the time a report landed in an executive's inbox, it was already 2–3 days out of date. The team was spending significant time each week just assembling numbers, with no time left to actually analyse them. When leadership asked questions between reporting cycles, the answer was typically "let me check and come back to you" — a half-day exercise to pull a single figure. The business was making decisions on stale data, and nobody had a clear picture of performance across all properties at any given moment.
For multi-site hospitality and operations businesses, this reporting gap is almost universal:
- ✓
Each property or department maintains its own Excel files — no single view across the group
- ✓
Reporting is a manual extraction and consolidation exercise that takes days, not minutes
- ✓
By the time leadership sees the numbers, they are already 2–3 days old
- ✓
Answering an ad-hoc question from the CEO means a half-day of manual data pulling
- ✓
HR, procurement, and operations data have never been in the same room — let alone the same dashboard
- ✓
The team knows exactly what they want to see; they just cannot get to it without enormous manual effort
If three or more of these describe your operation, you're looking at the right case study.
The Root Problem
- 1
Over 40 manual Excel reports produced each month across properties, procurement, and HR — each one a half-day of manual extraction and formatting
- 2
Data lived in five separate systems that had never been connected — no shared definitions, no single source of truth
- 3
Leadership received reports that were 2–3 days old before they arrived in their inbox — decisions were made on stale numbers
- 4
Any ad-hoc question from the CEO required a half-day of manual data pulling before anyone could answer it
- 5
No cross-property view existed — comparing occupancy, procurement spend, or HR headcount across sites required building a spreadsheet from scratch each time
How We Fixed It
Systems Inventory & Data Source Mapping
Mapped all five source systems contributing to the weekly reports: the property management system, procurement platform, HR system, F&B POS, and the shared Excel trackers used for forecasting. Documented field definitions, update frequencies, and the manual steps being performed each week. Identified the specific data quality issues causing inconsistencies in the existing reports.
Unified Data Layer
Built the integration layer connecting all five source systems through Power Automate and direct API connections where available, with scheduled batch extracts as a fallback. Established a central semantic model in Power BI that defined shared metrics — occupancy rate, revenue per property, procurement spend by category, headcount by function — calculated consistently from a single source rather than rebuilt per report.
Executive Dashboard & Department Views
Deployed four role-based Power BI dashboards: an executive summary across all properties, a property operations view for GMs, a procurement and cost dashboard for the finance team, and an HR headcount view for the people function. Automated data refresh runs every 4 hours. Eliminated the manual Monday morning reporting process on the final day of week 6.
Measured Outcomes
Manual reports eliminated
40+ per month across the group
Zero — fully automated
↑ Key win
Data freshness
2–3 days old
Updates every 4 hours
↑ Key win
Executive dashboard
Did not exist
Live across all properties in 6 weeks
↑ Key win
Data sources unified
Separate, never connected
5 systems in one semantic model
Ad-hoc query response
Half-day manual effort
Self-serve in the dashboard
Reporting team time
Monday mornings blocked
Freed for analysis, not assembly
What This Means For You
What this means for multi-property operations businesses
The manual reporting burden in hospitality and multi-site operations is one of the most consistent drains on management capacity we see. The data exists — in your PMS, your procurement system, your HR platform — but it has never been connected. Power BI on top of a unified data layer changes this entirely: instead of a team spending days assembling a report, leadership opens a dashboard that was refreshed automatically this morning. The first question every CEO in this situation asks is "why didn't we do this sooner?" The answer is usually that no one had mapped out a clear 6-week path to get there.
Next Step
Is this your situation?
Book a 30-minute call. No slides, no pitch. We'll look at your specific setup, tell you what's causing the problem, and what a realistic fix looks like - including timeline and cost range.